Business Optimization Consulting

Today‚Äôs regulatory, economic and competitive pressures require organizations to continually adapt in order to thrive. Our services combine our deep domain expertise with a range of established techniques and frameworks to optimize your organization’s processes. We have the capability to bridge business and technology and the discipline to deliver complex initiatives.

SmartLabs Consulting has delivered several mission-critical business optimization services to global clients. Our knowledge of the industry coupled with our decade plus experience puts us in an ideal stature to offer this service to our clients. Some of the optimization services that we deliver for our customers include:

Operational Needs Assessment

  • Customer acquisition
  • Customer service
  • Risk management
  • Collections
  • Contact value maximization
  • Solicitation management
  • Call center value maximisation

Operational Process Optimization

  • Process maturity assessment
  • Process controls assessment and audit
  • Process rationalization and optimization
  • Assess Maturity and Develop Strategy
  • Leverage Technology
  • Data Governance
  • Workforce Management

Enterprise Governance

  • Project Management Office (PMO) design and implementation
  • Enterprise project management and delivery

Kindly reach us to discuss the gaps and opportunities available within your organization. We offer a free evaluation service, if required, with no obligations from your end.